Privacy Policy
x111 Data Commitment

This Privacy Policy describes how x111 (referred to herein as "x111," "we," "us," or "our") collects, uses, stores, and protects personal information obtained from users (referred to as "you," "your," or "the Player") of the x111 online casino and sports betting platform, accessible at x111.im.

x111 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. By registering an account on x111, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside the x111 Terms & Conditions, which govern the overall relationship between you and x111. In the event of any conflict between the two documents in respect of data processing matters, this Privacy Policy shall prevail.

x111 collects personal data that falls into the following categories. We collect only the data that is necessary for the stated purpose and do not engage in excessive or speculative data collection.

We do not collect or process any special categories of sensitive personal data (such as health data, biometric data, or religious beliefs) unless explicitly required by applicable regulation and with your express consent.

x111 collects personal data through the following means:

• Direct Registration: When you create an x111 account, you voluntarily provide identity and contact information through the registration form.
• Account Activity: Gaming activity, deposits, withdrawals, and bonus usage are automatically recorded as part of normal platform operation.
• Identity Verification: When you submit KYC documents in response to a verification request, those documents and the data within them are collected and stored.
• Support Interactions: Communications via live chat, email, or any other support channel are recorded for quality assurance and dispute resolution purposes.
• Automated Technical Collection: Cookies, server logs, and session tracking tools collect technical and usage data automatically when you access the x111 platform. See Section 7 for full cookie details.
• Third-Party Sources: x111 may receive data about you from payment processors, identity verification service providers, and fraud prevention agencies as part of our compliance processes.

x111 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

• Account Creation and Management: To register your account, verify your identity, manage your profile, and maintain your account in good standing.
• Payment Processing: To process deposits and withdrawals via Bitcoin, USDT, JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and any other supported payment methods.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulations.
• Responsible Gaming: To monitor gaming patterns, identify potentially harmful behaviour, apply deposit limits, and facilitate self-exclusion as required under our responsible gaming obligations.
• Platform Security and Fraud Prevention: To detect and prevent fraudulent activity, account takeover attempts, bot usage, collusion, and other prohibited conduct as described in the Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions.
• Marketing Communications: With your consent, to send you promotional offers, bonus notifications, and platform updates. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse aggregate usage patterns, troubleshoot technical issues, and improve the x111 platform experience.

x111 processes your personal data only where a valid legal basis exists for doing so. The legal bases upon which we rely are as follows:

• Contractual Necessity: Processing that is necessary for the performance of our contract with you — including account registration, payment processing, game provision, and customer support.
• Legal Obligation: Processing required to comply with applicable law, including AML/KYC regulations, licensing requirements, and any reporting obligations to regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out in pursuit of x111's legitimate business interests, including fraud prevention, platform security, and internal analytics, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing that relies on your freely given, specific, and informed consent — primarily in respect of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

x111 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited and controlled circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency network processors receive transaction data necessary to facilitate deposits and withdrawals. These processors are bound by their own privacy obligations and are not permitted to use your data for any other purpose.
• Identity Verification Providers: Third-party KYC and age verification services may receive identity documents and data for the purpose of verifying your eligibility to use the x111 platform.
• Fraud Prevention Agencies: Where fraud is suspected, data may be shared with fraud prevention services and industry databases to protect x111 and its player community.
• Regulatory and Law Enforcement Authorities: x111 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order.
• Technology and Hosting Providers: Infrastructure and software service providers who support the operation of the x111 platform may have access to data strictly in the course of providing those services, under binding data processing agreements.
• Corporate Transactions: In the event of a merger, acquisition, or sale of x111's assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases where data is shared with third parties, x111 requires appropriate contractual safeguards to be in place, ensuring that your data is handled with the same level of care as it is within x111 itself.

x111 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytical data. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain viruses or malicious code.

The types of cookies used by x111 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the x111 platform to function. They manage your login session, maintain game state, and handle security tokens. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies remember your preferences, such as your selected language or currency display, to provide a more personalised experience.
• Analytical Cookies: x111 uses aggregated analytics data to understand how the platform is being used, which pages are most visited, and where technical issues occur. This data is anonymised and is not linked to individual players.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

You may configure your browser to refuse or delete cookies. Please be aware that doing so may impair the functionality of the x111 platform. Disabling strictly necessary cookies may prevent you from logging in or playing games.

x111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Encryption: All data transmitted between your device and x111's servers is protected using TLS 1.3 protocol, ensuring that your data cannot be intercepted in transit.
• At-Rest Encryption: Personal data stored in x111's databases is encrypted using AES-256, the same standard used by financial institutions and government agencies worldwide.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a strong cryptographic hashing algorithm with unique per-user salting.
• Access Controls: Access to personal data within x111 is restricted on a strict need-to-know basis. Staff members can only access the data required to perform their specific role.
• Security Monitoring: x111 employs continuous security monitoring, intrusion detection systems, and regular penetration testing to identify and remediate vulnerabilities promptly.
• Two-Factor Authentication: x111 offers two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA for enhanced account security.

Whilst x111 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to your rights and freedoms, x111 will notify affected players and relevant regulatory authorities as required by applicable law.

x111 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Personal data associated with an active x111 account is retained for the duration of the account relationship and is updated as necessary to remain accurate.
• Closed Account Data: Following account closure, x111 is required by AML and gaming regulations to retain certain account records — including identity verification documents, transaction history, and gaming records — for a minimum period as specified by the applicable regulatory framework. This period is typically five to seven years following account closure.
• Support Communications: Live chat transcripts and email correspondence related to support enquiries are retained for up to three years from the date of the interaction.
• Marketing Data: If you have opted in to marketing communications and subsequently opt out, your contact details will be retained on a suppression list to ensure that no further marketing is sent to you.
• Technical Logs: Server logs and security event logs are retained for up to 12 months and then securely deleted or anonymised.

At the end of each applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

Subject to applicable law and certain conditions, you have the following rights in relation to the personal data that x111 holds about you. To exercise any of these rights, please contact x111's support team via live chat or by email at [email protected].

x111 will respond to all data rights requests within 30 days of receipt. Where a request is particularly complex, x111 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where x111 is required to retain data to comply with a legal obligation, such as anti-money laundering record-keeping requirements.

x111 is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21. Our registration process includes age verification steps specifically designed to prevent underage access.

If x111 becomes aware that personal data has been collected from a player who is under 21 years of age, the account will be closed immediately, the data will be deleted as promptly as permitted by applicable law, and any funds held in the account will be handled in accordance with the x111 Terms & Conditions regarding underage accounts.

If you believe that a minor may have accessed or registered on the x111 platform, please contact our support team immediately via live chat so that the matter can be investigated and resolved without delay.

x111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable law. The most current version of this policy is always available at x111.im/privacy-policy.

Where changes to this policy are material — meaning they significantly affect your rights or the way your data is processed — x111 will endeavour to notify registered players by email or via a prominent notice on the platform prior to the changes taking effect.

Your continued use of the x111 platform following the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with any changes, you should cease using the platform and contact support to exercise your data rights, including requesting deletion of your data where legally permissible.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way x111 handles your personal data, please do not hesitate to get in touch. Our data protection team is reachable through the following channels:

• Live Chat: Available 24/7 on every page of the x111 platform. This is the fastest way to reach us.
• Email: [email protected] (displayed as plain text — not a clickable link).

x111 aims to respond to all privacy-related enquiries within 5 business days. For formal data subject rights requests, the 30-day response window described in Section 10 applies.